Accessibility

Accessibility Statement

At Riverside Surgery, we are committed to ensuring that our facilities are accessible and welcoming to all individuals, including people with disabilities.

Physical Accessibility

Our building is designed to meet current accessibility standards. Key accessible features include:

  • Step-free access to all public entrances

  • All rooms are on one level

  • Automatic doors at main entry points

  • Accessible parking spaces located at the side of the building

  • Accessible bathrooms

  • Clear signage with large print

  • Seating areas with accessible seating options

Service Accessibility

If you require additional assistance during your visit, our staff are available and trained to help. We are happy to provide accommodations such as:

  • Assistance for visitors with visual impairments

  • Availability of printed materials in alternative formats upon request

  • Translation Services are available for patients who do not speak English upon request

  • Service animal access throughout the premises

  • You can contact the surgery in person, via telephone or online via the website or the NHS App.

Feedback & Contact

We continuously strive to improve accessibility for all visitors. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Practice Manager
Lucy Jones

Phone: 01386 444400
Email: riverside.surgery1@nhs.net

We welcome your feedback and will respond promptly to all enquiries.